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Open Monday to Saturday, 9:30am to 8pm · Monthly packs delivered the first Sunday · Click and collect at 11 Victoria Rd

Terms and Conditions of Sale

These terms apply to every order placed on pplusafrocaribbean.co.uk. By placing an order you agree to them.

1. Who we are

This website is run by P.Plus Afro-Caribbean Foods, 11 Victoria Rd, Nottingham NG4 2LA. Contact us on WhatsApp 07450 407133 or at pplusafrocaribbean@gmail.com.

2. Placing an order

  1. Your order is an offer to buy. A contract is formed when we send your order confirmation by email.
  2. We may decline an order, for example if an item is out of stock or a price was shown in error. If we do, we refund you in full.
  3. Product photos are for illustration. Packaging and brands may differ slightly from the picture.

3. Prices and payment

  1. Prices are in pounds sterling and include VAT where it applies.
  2. The price you pay is the one shown when you place your order.
  3. Payment is taken at checkout by card through our payment provider, Stripe. We never see or store your full card details.

4. Collection and delivery

  1. Click and collect: we will message you when your order is ready. Collect from the shop Monday to Saturday, 9:30am to 8pm, and bring your order confirmation. Orders not collected within 3 days may be cancelled and refunded, minus any fresh or frozen items we cannot resell.
  2. Delivery: monthly packs, and other orders of £40 or more, can be delivered on the first Sunday of the month. Orders must be paid by 8pm on the 25th to go out the following month.
  3. Delivery costs £3.99 in Zone 1, £5.99 in Zone 2 and £7.99 in Zone 3, set by your postcode and shown before you pay. We do not currently deliver outside these zones.
  4. Someone must be available to receive deliveries containing chilled or frozen food. If no one is in, we will contact you to arrange collection or redelivery.
  5. Please check your order on arrival and tell us about any missing or damaged items within 48 hours.

5. Food information and allergens

  1. Ingredient and allergen information is on the product label. Always check the label before eating.
  2. If you have an allergy, contact us before ordering and we will help where we can. We cannot guarantee that products are free from allergens.

6. Cancellations, returns and refunds

  1. You can cancel any order before it is packed for a full refund. Message us as soon as possible.
  2. Under the Consumer Contracts Regulations, you normally have 14 days to cancel an online purchase. This right does not apply to food and other goods that spoil quickly, or to sealed goods unsealed after delivery for health or hygiene reasons. It does apply to unopened, non-perishable items, which you may return within 14 days of delivery at your own cost.
  3. If an item is faulty, damaged, past its use-by date or not as described, you are entitled to a replacement or refund under the Consumer Rights Act 2015. Send us a photo and we will put it right.
  4. Refunds go back to the original card within 14 days of us agreeing the refund.

7. Our responsibility to you

  1. We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care.
  2. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be limited by law, including your statutory rights.
  3. We are not responsible for delays caused by events outside our reasonable control.

8. Changes and law

  1. We may update these terms. The version on the website when you order applies to that order.
  2. These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales, or your own home country within the UK.

Last updated: 24 October 2026