Privacy Policy
We only collect the personal information we need to take, deliver and support your orders, and we never sell it.
1. Who is responsible for your data
P.Plus Afro-Caribbean Foods, 11 Victoria Rd, Nottingham NG4 2LA, is the data controller. Contact: pplusafrocaribbean@gmail.com or WhatsApp 07450 407133.
2. What we collect, why, and our lawful basis
| Information | Why we use it | Lawful basis (UK GDPR) |
|---|---|---|
| Name, phone, email, delivery address | To process, deliver and support your orders and packs | Contract |
| Order history | To run pack orders, handle refunds and keep business records | Contract; legal obligation (tax records) |
| Payment details | Taken and stored by Stripe, not by us | Contract |
| Marketing preferences | To send deals and new pack news by WhatsApp or email | Your consent (you can withdraw at any time) |
| Essential cookies | To keep the basket, checkout and payment security working | Legitimate interests |
3. Who we share it with
We share data only with service providers who help us run the shop:
- Stripe: card payments
- Google: order records (Google Sheets) and email
- Cloudflare: website hosting
- WhatsApp (Meta): order messages you choose to exchange with us
- Our delivery driver: your name, address and phone number, on delivery day only
Some providers may process data outside the UK. Where they do, appropriate safeguards are in place, such as the UK International Data Transfer Agreement or adequacy regulations.
4. How long we keep it
- Order and payment records: 6 years, for tax purposes.
- Pack customer details: while you order packs, plus 12 months.
- Marketing contacts: until you unsubscribe.
5. Your rights
You can ask to see, correct or delete your data, ask us to restrict or stop using it, or ask for a copy to take elsewhere. You can withdraw consent to marketing at any time by replying STOP or contacting us. We will reply within one month.
6. Complaints
If you are unhappy with how we use your data, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Last updated: 24 October 2026